3 Ways To Deliver Killer Social Media Customer Service

Social media has many great uses from building an audience, driving traffic to a blog, meeting and networking with new people, and even customer service. Twitter for example has truly revolutionized the way customer service is done and allows companies big and small to deliver (hopefully) great customer support.

Your customers are literally providing your paycheck, so the last thing you want to do is be behind the times and not respond in a timely manner. With social, the days of "You'll receive a response in 24-48 hours", is totally out of the question.

People want answers quickly and it's up to you to adapt and change. Here's just a few ways of providing better customer service through social media...

What company do you see proving great customer service on Twitter, Facebook, etc.?


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